Closing Your Account at Mate Casino

How to Close a Mate Casino Account

We open accounts to players aged 18 and over, and the same account is the one you use whenever you request a closure. Before submitting a request, it helps to review what is still attached to your profile, including any balance from the welcome offer. The table below lists the figures that matter most when deciding to close a Mate Casino account.

Checking these details first means there are no surprises once the closure is processed.

What Happens to Your Balance When You Close an Account

Before requesting closure, we recommend withdrawing any available balance through the deposit and withdrawal methods listed on our payments page, since a closed account can no longer initiate a cashout. If the $1400 bonus plus 80 free spins welcome offer is still active on your profile, review its terms on our welcome bonus page before you close, as any remaining bonus funds or spins tied to an unfinished offer are part of what you are giving up.

Requesting the closure

An account closure request is submitted through our support channels rather than through the sign-in screen itself. If you are not sure whether a balance or bonus is still attached to your account, raising the question with us directly before you close gives you a clear answer rather than a guess.

Mate Casino players who want a temporary break rather than a full closure may prefer the options on our limits and time-outs page, which cover shorter-term controls without permanently ending the account.

Reopening an Account or Raising a Concern

If you change your mind after a closure, the account itself does not simply reactivate on its own; you would need to get in touch again through support to find out what is possible in your case. This is different from a time-out or self-exclusion, which are designed to be temporary from the start.

If a closure request is not actioned the way you expected, or a balance question is not resolved to your satisfaction, our complaints page explains how to raise the issue and what happens next. Keeping a record of your request, including the date you sent it, makes any follow-up easier to track.

Once an account is closed, we also recommend checking the sign-in page is no longer accessible with your usual details through our sign-in and account access page, confirming the closure has taken full effect.