Staying in Control at Casino Mate

Responsible Gambling Tools and Help at Casino Mate

Playing at Casino Mate should stay enjoyable, and that starts with keeping an eye on both time and spending. Every account holder must be 18 years of age or over before registering or placing a bet, and we expect every player to treat the games as entertainment rather than a way to make money.

Setting your own limits

We give every player the ability to pause their account with a time-out or step away for longer through self-exclusion, both managed from the account area. These sit alongside the wider set of account limits and self-exclusion tools available to anyone who wants to change how and when they play.

If a break turns into something more permanent, the account itself can also be closed. Signing back in afterwards works the same way as any other visit, through the normal sign-in process, and what happens to any remaining balance is explained in detail elsewhere on the site.

How the Main Tools Work

Here is how the core responsible play tools apply in practice, without needing to dig through separate pages.

Each row reflects a different level of break, from a short pause to permanently shutting the account down, so the right option depends on how long you want to stay away.

Steps to Take a Break or Get Help

If you decide a break is needed, the process runs through a few clear stages rather than one single switch.

• Sign in to the account through the usual login page before making any changes.
• Open the account area and choose between a time-out or self-exclusion, depending on how long a break is wanted.
• Confirm the choice, which then applies to the account for the period selected.
• Contact us if a longer step is needed, including closing the account entirely.

If anything about the process itself needs raising afterwards, our complaints page sets out how to take the matter further.

Keeping Play in Perspective

Responsible gambling tools only work if they are used before things become a problem, not after. A time-out or a self-exclusion period is there for anyone who notices they are playing more often, or for longer, than they intended, and using one is a normal part of managing an account, not a last resort.

Age verification sits underneath every one of these tools. Because registration and play are restricted to those aged 18 and over, the same age check applies whether someone is opening a new account, requesting a time-out, or asking to close their account down.

None of these tools remove the need to think about a session before it starts. Deciding in advance how much time or money to set aside, and sticking to that decision, remains the simplest form of staying in control, with the account-level tools there as a backstop rather than a substitute.